web
You’re offline. This is a read only version of the page.
close

Report Residential Vacate Order

If your home has been issued a Vacate Order, the Back Home Unit (BHU) of the Mayor’s Office of Housing Recovery Operations (HRO) can help. We can provide you with information, next steps, and resource coordination.

If you were affected, please fill out this Intake Form. You may also fill it out for someone else with their consent. If you do, please answer the questions as if you were that person. After you submit the form, a BHU staff member will contact you within one business day to help you.

The link below will redirect you to NYC ID to complete the intake form. More information about NYC ID is provided below in the Before You Begin section.

Go to Intake Form

For best performance, we recommend using Microsoft Edge or Google Chrome on desktop, Safari on iOS, and Chrome on Android.

How the Back Home Unit can assist

  • Provide information and next steps if your home is not safe to live in.
  • Help you understand impacts of Vacate Orders issued by city agencies.
  • Coordinate resources and follow-up through the Back Home Unit (BHU).

You may complete the Intake Form for yourself or on behalf of someone else. If you do, please answer the questions as if you were that person.

Illustration of New York City households receiving support for vacate orders

Before You Begin

Sign in with NYC.ID

To submit your information, you must sign in through NYC.ID, NYC’s secure authentication application. NYC.ID allows you to access NYC services, including the Back Home Portal, using your existing Google, Yahoo, Microsoft, or LinkedIn account. For details about NYC.ID and to create an account, click here.

Get Help by Phone or Email

If you cannot or do not wish to sign in online or are using assistive technology currently incompatible with this form, you can reach a BHU staff member directly by phone 212-389-6670 or email backhome@recovery.nyc.gov.

Information that may be helpful to have

  • Address of the home that is not safe to live in or is subject to a Vacate Order.
  • Contact information for you, or for the person you are completing the form for.
  • Date the fire, disaster event, or other emergency occurred, if known.
  • Any notices or communications you have received about a Vacate Order.

You can still complete the Intake Form even if you do not have all of this information available. A BHU representative can follow up to clarify details.

What happens after you submit the form?

Submission received

Your Intake Form is received by the Back Home Unit (BHU) at NYC Housing Recovery Operations.

Follow-up

After you submit the form, a BHU staff member will contact you within one business day to help you.

Information and coordination

BHU can assist you with information, next steps, and resource coordination related to your situation.

IMPORTANT: Call 911 if you are in danger right now or if someone’s life is at risk. Call 311 to report safety problems that are not emergencies.

PRIVACY NOTICE: By continuing, I agree that my information may be shared with other government agencies (Federal, State, and City), their contractors, subcontractors, and employees for official use only.